Whole Latte Love
Reviews and Complaints

I told you already I was charged 48.99 plus freight & should of been charges 24.99 including freight if not the package will be returned to you

I merely want to buy Gaggia descaler (sp?). I remain frustrated with the internet and the ways I'm expected to interface with it. This is a serious issue with me as I've encountered this sort of bull feathers whenever I try to business on the internet.

Service rep, Steve, took care of the issue and initiated a parts order for me right away. Hope to have part and be back in working order next week.

Everything is fine. I apologize this got to you.

I thought I was on a chat with customer service.

This should not have been reported to you. Im totally satisfied with Whole Latte Love, their products and services.

the light turns on but nothing else happens ... worked fine for the week I have had machine ...

tried replugging, refilling etc ... and only the on light works ..

It looks like just computers that send links are the support part of Whole Latte Love. Impossible to get anyone by phone.

They won't call you and you can't phone them. The responses from them for requests for support are like

from a computer and are general, inadequate or irrelevant.

I had bought a ECM espresso machine from them. Couple of months later it stopped heating up though the pump seem to be working.

I contacted them at that time and they Asked me to contact the manufacturer and get me running around in circles. I have again tried to contact them recently to go ahead and pay for the shipping but get the machine repaired and I have still not heard back

I have a Saeco O'dea Go. Last November I purchased a new brew group. I brewed a cup this morning and when I went to brew the second cup the descaling light and the dredge drawer indicator lights began flashing quickly alternating back and forth and did not brew a cup.

Machine striped calling customer service and they constantly turn you to go online cannot

Talk to a rep for help

Every shot takes 50-60 seconds, and no crema. Please help!

I bought a Gaggia Classic from Whole Latte Love, they sent me a faulty machine, twice. The first machine was dented so I contacted them for a replacement immediately. It took a whole month to get a replacement. The second machine was also faulty. The pump elbow was leaking inside. It took a while for the leak to become obvious since enough water had to collect inside and escape in a way that was noticeable. This time it should be covered as a warranty repair - sounds okay, but not really.

The machine is basically new, I have managed to get no more than 15 double espresso shots from it. It was faulty on arrival, it just wasn't immediately obvious. I have been trying to get this issue resolved for a month now. I really feel that they have wasted my time creating obstacles for me to get over. Asking for an order number which could only be found on the packing slip because the replacement machine order was not communicated by email (who keeps packing slips?!), Asking me to open up the machine to find where the leak was coming from. Offering to send teflon tape so I could try to repair the leaking joint myself (you have to remove the pump to do this), then changing their minds saying if it can't just be tightened then the pump probably needs replacing.

After wasting my time with all this lark they tell me that they can fix it but shipping is not included in the warranty and that's the largest expense. - it would cost me $80 to ship it to them and back (I have to pay the shipping both ways). After much haggling I managed to get them to organise all the shipping and I paid them for the return shipping.

This purchase has been a lesson for me. I will never spend this amount of money with a company that has such poor returns policy for faulty items.

My advice: buy your espresso machine from reputable company with a respectable returns policy. Whole Latte Love is not such a place.

I bought a refurbished Gaggia Classic from them which looked new when it arrived. Unfortunately the group gasket (portafilter gasket) was way too tight and the portafilter barely fits on.

You have to hold the whole machine really tight and it doesn't go on at all when the machine heats up. When I called,I was told that wear and tear on the gasket wasn't covered by the warranty and I should buy a new gasket for $10. The machine came that way and the service guy on the phone said some gaskets are "machined" incorrectly.

The machine was refurbished and tested by White Latte Love. I've ordered a new gasket but not from them.

I bought a Gaggia last year in December and is still under the 1year warranty. I called to day because my black plastic pannarello wand crack and was wanting to see if it will be replace under the 1year warranty.

Well, turns out they told me they don't warranty the part at first.

Then I asked what does the warranty covers? They told me part and labor. I stay quite because it was obvious that there was a contradiction between my plastic wand cracking and they telling me that the 1year warranty covers parts. After a few seconds of silence, they realized the contradiction and told me to hold on a second.

They speak with someone and then tells me they don't warranty the part because the ONLY way for the plastic wand to break is if you over tighten it. That explains it, the ONLY way for the crack is over tighten, as if the part could not have had any default when it came from the manufacture that get worse and worse over time.

Am in the military and I am a mechanic for aircraft, I know what is over tie and what is not.

Anyway, let this be a warning to anyone that buys from this company and is buying from them because of the warranty (which I did bought from them because of the 1year warranty). If they are trying to blame me for a $12 part, you bet they are going to blame you for even a more expensive part.

I bought a Gaggia last December 2017. In late august 2018 my black plastic pannarello wand cracked so it can not be tighten anymore.

I called in to see if they will send me a new one because it came with a 1year warranty that for parts and labor. To my surprise they first tell me that it is not cover under the warranty. When I ask them then what does the warranty covers they say parts and labor, which then I ask but the wand is part of the machine. Then they tell me that the only way for it to break is if you over tighten the wand.

This is a $12 dollar part and they are just shifting the blame to the customer as user error, without even knowing if the part had issues from the beginning.

All am saying is be careful, because if they are blaming me to not replace a $12 part, I can bet you they will blame you if your machine has a more expensive part that got broken. The warranty is useless.