Contact Whole Latte Love Customer Service

I recently bought the Gaggia classic pro in blue with a custom blackened oak *** and portafilter handle. My handle originally came cracked and I never used it while the rest of my products I received in expected conditions.

The first phone call I made with customer service I spent 30 mins on hold and talking with a representative about replacing my portafilter handle. This representative creates a ticket and I would follow up by email. About 10 days later, Ive never received a follow up email and then connect with a representative via live chat regarding the status of my return. I spend another 30 mins to learn a ticket was never created from my first phone call even though I received a ticket number in my email, and over the course of a couple days emailing back and forth with the same representative to be gaslit by this representative and the warehouse saying my portafilter handle cant be replaced and these are grain lines from the wood due to the machining process.

This crack on my handle was from the top to the bottom of the handle and you can clearly see the crack on the bottom is AGAINST the grain line and this crack is much thicker than the grain lines, its not smooth and the wood isnt even leveled with the other side of the crack. Finally I call customer service for the 3rd time, spending another 30 mins on the phone talking with somebody who agrees that they see a crack on the handle in the provided photos and sends a free replacement. I spent a total of at least an hour and a half and some days emailing in between of my time trying to get a replacement portafilter handle for what seemed like pulling teeth.
I love my products, hate the customer service. I spent $650 and 1.5 hours collectively on the phone to learn that I will not recommend whole latte love unless to an enemy solely based on their customer service.

The gaggia products and custom portafilter handles can be bought elsewhere and the customer service from other companies will probably treat you better. From my personal experience, you have a 1 out of 3 chance to have a customer representative who can actually resolve a situation without gaslighting you.

These products are not cheap and thats why I was so persistent about having a replacement handle. If you would like to spend $650 for a quality espresso machine here with customer service that makes you feel degrading, this is your best option.

Bought a Gaggia Velasca Prestige One-Touch Coffee and Espresso Machine for a Christmas gift, we discovered when we went to clean it, there was no cleaning brush, called the company and they wanted pictures of everything sent, what would that prove? After the large amount of money spent you think they would send a replacement, loss of a customer over a two dollar brush, unreal, terrible customer service !