My expensive espresso machine completely broke down after 5 months of treating it well and Whole Latte Love could do nothing for me - besides my shipping it to them for repairs (with shipping costs back and forth at about $100) or talking me through how to take it apart and fix it myself. They would take no responsibility for selling me a defective machine and were entirely unapologetic.
It's a good place to read reviews and learn about espresso machines, but it is not a good place to buy a machine. Customer service is trained to politely tell you that there's nothing they can do for you...
Review about: Whole Latte Love Shipping Service.
Monetary Loss: $300.