We purchased a Gaggia Baby Twin from Whole Latte Love in Feb. 2009. It arrived with a broken milk steamer. It turns out that they test them with water then ship. In the winter it breaks during shipping from ice in the hose.

Our machine lasted 11 months and the Milk Frother/steamer broke again. We called for warranty repair and they said their repairs go to a local store.

We paid $35 to Kitchen Window, MN, although the machine was under warranty. It was not repaired and the whole machine stopped working. We called WLL and they said it should have been returned to them, WLL, and he will work on it. The manager told us to document the events for the Gaggia rep. which we did. Many calls later we were put off over and over again. 1 1/2 years trying to get the warranty work done and the result is a non-working machine.

Most recently we called and spoke to a manager that offered to fix it if we paid for the repairs. We said no since we contacted them under the manufacturer warranty period and follow their instructions to the letter. Now they are saying it has been too long.

Whole Latte Love does not stand by the manufacturer warranty, their warranty or their machines. What seems like a sale price is not for a machine that doesn't last a year and is not usable.

Whole Latte Love will string you along and do NOTHING leaving you with an extremely expensive scam.

Monetary Loss: $399.

Had an Experience with Whole Latte Love?

Write a review


Terms of Service
Post Comment

You May Also Like

Whole Latte Love - Whole Latte Lack of Customer Service Whole Latte Love "Bought an Expobar Office Lever 1399.00 and Raccillo Rocky Doserless Grinder 365.00. Grinder was damaged upon arrival. Their only option was to return to them which I was..." Read more Factory Outlet Store -  DO NOT DO BUSINESS WITH THIS COMPANY.  YOU HAVE BEEN WARNED! Factory Outlet Store "I ordered a Plantronics CS530 wireless headset from FactoryOutletStore.com, and I am completely dissatisfied with the quality of product, terrible customer service, and lack of response on my issue. The..." Read more Returns, attitude, Whole Latte Love, no love here,,,, Whole Latte Love "Horrible customer service, don't buy here, save yourselfs some grieve. After being told to take the machine apart, see where the leak was coming from, take pictures, video, then they..." Read more Frigidaire - Just 1year and 1 Month old, Cheap Door Handle Broke at Top Near Screw Frigidaire "I walked over to open the Frigidaire refrigerator that our landlord purchased, somewhere around June of 216, and the handle broke off in my hand. It broke right in the..." Read more Ross Dress For Less Mobile Al - Terrible Customer Service-Ross Dress for Less Manager Ross Dress For Less Mobile Al "I purchased items from Store #1845 on Sept. 1, 2017 for a total of $30.22. I took the items home and hung them up for wear on a later date...." Read more Artesian Spas - Stand by your spa Artesian Spas "Valves that leak in the first year or two, watch out your gonna get ripped a new one. First the certified idiot will come out and put putty on the..." Read more Window World - Salesman incompetent and installers just as bad!! Window World "Had Window World of Rockford out to my home to discuss windows. Told the salesman that I extensively researched and knew exactly what I wanted. Handed him the piece of..." Read more Bank Of America - Notice On Account Bank Of America "My names are Valerie and i made payment to this account BANK NAME: HAYDEN PARKER ACCOUNT NUMBER: 488070012572 ROUTING NUMBER: 026009593 I MADE A PAYMENT ON THE 08/11/2017 AT 09:10..." Read more