I have purchased 2 fully automatic espresso machines from this sham of a company in the last 4 years. The ex-wife ran off with the first one, hence my second purchase.
My current machine, a Gaggia Unica, had it's grinder break down 2 months after my 1 year warranty expired. I called customer service and spoke to "Maggie". After explaining my situation, and the fact that my machine was just barely out of warranty, you could have heard a pin drop. I asked Maggie if she was still there?
She was. Here only suggestion was to either pay to ship the machine to and from for repairs. Which of course they bill the first hour $75 regardless of whether you have the work done or not. I asked her if she could possibly extend a discount to me since I had purchased from her company twice in the last 4 years.
Again, silence. She told me she would be happy to place a new order for me, but that she was unable to offer any courtesy discounts. I told her that it was this lack of customer service that would insure I never purchased from them again. AVOID!!
AVOID!! Take your purchase to a local and reputable company, you'll be much happier in the long run.
Monetary Loss: $600.