Not resolved

Bought an Expobar Office Lever 1399.00 and Raccillo Rocky Doserless Grinder 365.00. Grinder was damaged upon arrival.

Their only option was to return to them which I was unwilling to do due to bad reviews on warranty claims, or sell me a new machine and refund me when they received mine back, unwilling to do this either. I ended up going back to Racillo directly and having them ship me the damaged part which I replaced myself.

Round two, heating element went out at eight months on the Expobar, diagnosed the problem myself, either that or pay $75 shipping each way, not an option as UPS is a bunch of gorillas, and did I mention their warranty service reviews are terrible. Machine has a two year warranty, but I still had to pay $35 plus five dollars shipping for something that should have been free under warranty.

I received a element that had been installed, what a bunch of losers. Stay away from this business!!!!!

Please see photo of used element.

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