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Lousy customer service once they have your money and you have a complaint. The customer service number is fully automated so if you can't push a button to speak to someone you are disconnected.

Suggested I contact manufacturer for a new espresso coffee machine I had just received from them. I would have expected them to replace a defective machine not suggest I have it repaired.

Would not recommend buying anything from them, received no response to three emails when I wanted to return a product, but response were immediate when inquiring about purchasing products. I am still waiting.

Monetary Loss: $59.

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Anonymous
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Customer service representatives are available live from Monday -Thursday 9AM -8PM EST; Friday from 9AM -6PM EST and Saturday from 9 AM to 2 PM EST.

Machines that are determined to be defective out of box are replaced with the same item. Some manufacturers handle their own replacements and we may require a customer to contact the manufacturer.

Char Honan

Service Manager

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